Mar 2026Apr 2026May 2026Jun 2026
March 2026
Retention Intelligence
Report
Commencement Bay
Wins
Recovery Revenue
$12,670
Campaign revenue + past-cohort repurchases for March 2026
All Time Revenue Recovered
$12,670
Cumulative revenue recovered from winback campaigns
Revenue Recovery AOV
$38.65
Average order value from recovered customers in March 2026
Revenue
Store Revenue
$2.4M
+6.2% MoM -8.3% YoY
Purchases
70,746
+6.8% MoM -5.4% YoY
Customers
23,454
+2.4% MoM -1.2% YoY
Campaign-Engaged $300,323 (13%) Organic $2.1M (87%)
AOV Comparison
STOREWIDE
$33.33
WINBACK CUSTOMERS
$46.78
+40.3% vs store avg
Monthly Revenue Trend
Store Revenue Engaged Revenue
$0 $665,041 $1.3M $2.0M $2.7M Aug '24 Nov '24 Feb '25 May '25 Aug '25 Nov '25 Mar '26 $2.4M $303,178
* Trend line: campaign-attributed (conversion) revenue — tracked consistently across all months. The Campaign-Engaged figure above uses AIQ engagement attribution and can differ slightly.
New Customer Intelligence
New Customers
1,932
-3.5% MoM
Revenue
$61,650
$31.91 AOV
Opted-In (Reachable)
1,450
74% capture rate
Unreachable
482
25% — no contact info
Opted-In (Email)
478
of 1,932 new customers
Critical Opt-In Rate (Email)
25%
First-time buyers with email
Opted-In (Text)
1,311
of 1,932 new customers
Critical Opt-In Rate (Text)
67%
First-time buyers with SMS
Churn Intelligence & Revenue Recovery
Total Lost Customers
80,647
60+ days lapsed
48,932 opted in
New Lost This Month
5,325
Newly crossed 60-day mark
3,791 opted in
Recovered This Month
283
0.58% recovery rate
of 48,932 opted-in lost
Recovery Revenue
$12,670
Campaign + repurchases
At-Risk Pipeline (45–60 Day Window)
At-Risk Customers
3,619
2,691 opted in
Saved by Campaign
115
Save Rate
4.1%
Lost Customer Pipeline
60–179 Days Lost
17,622
12,204 opted in
180–359 Days Lost
18,554
12,459 opted in
360+ Days Lost
44,471
24,269 opted in
Abandoned Cart Recovery (Lifetime)
Carts Abandoned
38,925
Recovered
4,144
Revenue
$201,005
Win-Back Revenue Recovery
CAMPAIGN REV
$11,165
REPURCHASES
$1,505
TOTAL RECOVERED
$12,670
Recovery by Lapse Timeframe
TimeframeCustomersRevenueAOV% Rev
60-179 days223$8,906$39.9480%
180-359 days48$1,563$32.5614%
360+ days16$696$43.486.2%
Total287$11,165$38.90100%
All Time Revenue Recovered
$12,670
Revenue Recovery — Past Months
(last 6 months only)
Month Revenue Recovered Campaign Revenue Past Cohort Repurchases Repurchase Share
March 2026 $12,670 $11,165 $1,505 12%
Total $12,670 $11,165 $1,505 12%
Revenue Recovery — All Time by Timeframe
Bucket Customers % Revenue Recovered AOV Avg Days Lost Repurchase Value %
60-90 days 89 31% $3,546 $39.84 73 $491 28%
91-120 days 70 25% $2,954 $42.19 104 $506 29%
121-180 days 61 22% $2,220 $36.39 144 $392 23%
181-365 days 47 17% $1,523 $32.40 258 $237 14%
365+ days 16 5.7% $696 $43.48 594 $106 6.1%
TOTAL 283 100% $10,937 $38.65 156 $1,733 100%
List Health & Subscriber Intelligence
Total Customers (All-Time)
112,850
Known customers with purchases
Total Reachable
74,932
66% reachable
Ghosts
37,918
No email or SMS on file
Email List
Total Email Opt-Ins (real customers)34,648 31%
New Opt-Ins This Month506
Opt-Outs This Month1,091
Net List Growth-585
SMS List
Total SMS Opt-Ins (real customers)60,077 53%
New Opt-Ins This Month1,686
Opt-Outs This Month573
Net SMS Growth+1,113
Channel Mix
Email Only
14,855
20%
SMS Only
40,284
54%
Email + SMS
19,793
26%
Campaigns
Funnels — Automated & Recurring Campaigns (Lifetime Totals)
Lifetime performance of automated flows that sent in the reporting month — revenue and conversions are cumulative since each flow launched (not month-only), so this total is not additive with the monthly Campaigns total. These campaigns run continuously and target specific customer lifecycle stages.
Funnel Campaigns Sends Revenue Conversions AOV Email Open * SMS Open * Conv Rate Active Since
Total 0 0 $0 0 $0.00 — —
* Open rates derived from contact engagement data (rolling 90-day window).
Individual Store Breakdown

Per-location metrics for revenue, customers, loyalty, churn & revenue recovery, and list health. Campaign performance is shown in the combined view above (campaigns target all locations).

CBC - YELLOW FIFE ▾
Revenue
Store Revenue
$694,507
+6.1% MoM -2.8% YoY
Purchases
20,076
+7.5% MoM +1.4% YoY
Customers
8,352
+2.4% MoM +1.8% YoY
Known Customers
8,352
$694,507 · 20,076 orders
Anonymous Customers
0 (0.00%)
$0 · 0 orders
Anonymous Revenue Share
0.00%
Not reachable via campaigns
Store AOV
$34.59
Monthly Revenue Trend
Store Revenue
$0 $190,330 $380,659 $570,989 $761,319 Aug '24 Nov '24 Feb '25 May '25 Aug '25 Nov '25 Mar '26 $694,507
New Customer Intelligence
New Customers
1,029
-1.1% MoM
Revenue
$31,589
$30.70 AOV
Opted-In (Reachable)
779
76% capture rate
Unreachable
250
24% — no contact info
Opted-In (Email)
310
of 1,029 new customers
Critical Opt-In Rate (Email)
30%
First-time buyers with email
Opted-In (Text)
677
of 1,029 new customers
Critical Opt-In Rate (Text)
66%
First-time buyers with SMS
Churn Intelligence & Revenue Recovery
Total Lost Customers
—
Current-snapshot metric — n/a for past months
New Lost This Month
—
Current-snapshot metric — n/a for past months
Recovered This Month
83
0.56% recovery rate
of 14,711 opted-in lost
Recovery Revenue
$3,635
Campaign + repurchases
At-Risk Pipeline (45–60 Day Window)
At-Risk Customers
794
541 opted in
Saved by Campaign
41
Save Rate
7.0%
Lost Customer Pipeline
60–179 Days Lost
—
180–359 Days Lost
—
360+ Days Lost
—
Current-snapshot metric — n/a for past months
Abandoned Cart Recovery (Lifetime)
Carts Abandoned
2,531
Recovered
334
Revenue
$17,352
Win-Back Revenue Recovery
CAMPAIGN REV
$3,298
REPURCHASES
$337
TOTAL RECOVERED
$3,635
Recovery by Lapse Timeframe
TimeframeCustomersRevenueAOV% Rev
60-179 days65$2,655$40.8480%
180-359 days11$349$31.7011%
360+ days7$295$42.148.9%
Total83$3,298$39.74100%
All Time Revenue Recovered
$3,635
Revenue Recovery — Past Months
(last 6 months only)
Month Revenue Recovered Initial Winbacks Past Cohort Repurchases Repurchase Share
March 2026 $3,635 $3,298 $337 9.3%
Total $3,635 $3,298 $337 9.3%
Revenue Recovery — All Time by Timeframe
Bucket Customers % Revenue Recovered AOV Avg Days Lost Repurchase Value %
60-90 days 27 32% $1,051 $38.92 70 $68 20%
91-120 days 18 22% $672 $37.34 103 $98 29%
121-180 days 20 24% $932 $46.59 143 $78 23%
181-365 days 11 13% $349 $31.70 279 $92 27%
365+ days 7 8.4% $295 $42.14 637 $0 0.00%
TOTAL 83 100% $3,298 $39.74 170 $337 100%
List Health & Subscriber Intelligence
Total Customers (All-Time)
39,166
Known customers with purchases
Total Reachable
25,508
65% reachable
Ghosts
13,658
No email or SMS on file
Email List
Total Email Opt-Ins (real customers)10,912 28%
New Opt-Ins This Month126
Opt-Outs This Month313
Net List Growth-187
SMS List
Total SMS Opt-Ins (real customers)20,874 53%
New Opt-Ins This Month541
Opt-Outs This Month181
Net SMS Growth+360
CBC - RED 30TH TACOMA ▾
Revenue
Store Revenue
$364,136
+9.0% MoM -4.0% YoY
Purchases
10,697
+7.0% MoM -4.1% YoY
Customers
4,307
+1.2% MoM -5.8% YoY
Known Customers
4,307
$364,136 · 10,697 orders
Anonymous Customers
0 (0.00%)
$0 · 0 orders
Anonymous Revenue Share
0.00%
Not reachable via campaigns
Store AOV
$34.04
Monthly Revenue Trend
Store Revenue
$0 $98,525 $197,049 $295,574 $394,099 Aug '24 Nov '24 Feb '25 May '25 Aug '25 Nov '25 Mar '26 $364,136
New Customer Intelligence
New Customers
688
-3.8% MoM
Revenue
$23,498
$34.15 AOV
Opted-In (Reachable)
578
84% capture rate
Unreachable
110
16% — no contact info
Opted-In (Email)
234
of 688 new customers
Critical Opt-In Rate (Email)
34%
First-time buyers with email
Opted-In (Text)
505
of 688 new customers
Critical Opt-In Rate (Text)
73%
First-time buyers with SMS
Churn Intelligence & Revenue Recovery
Total Lost Customers
—
Current-snapshot metric — n/a for past months
New Lost This Month
—
Current-snapshot metric — n/a for past months
Recovered This Month
45
0.46% recovery rate
of 9,833 opted-in lost
Recovery Revenue
$1,770
Campaign + repurchases
At-Risk Pipeline (45–60 Day Window)
At-Risk Customers
487
381 opted in
Saved by Campaign
18
Save Rate
4.5%
Lost Customer Pipeline
60–179 Days Lost
—
180–359 Days Lost
—
360+ Days Lost
—
Current-snapshot metric — n/a for past months
Abandoned Cart Recovery (Lifetime)
Carts Abandoned
1,087
Recovered
121
Revenue
$5,997
Win-Back Revenue Recovery
CAMPAIGN REV
$1,421
REPURCHASES
$349
TOTAL RECOVERED
$1,770
Recovery by Lapse Timeframe
TimeframeCustomersRevenueAOV% Rev
60-179 days33$1,147$34.7681%
180-359 days8$137$17.159.7%
360+ days4$136$34.109.6%
Total45$1,421$31.57100%
All Time Revenue Recovered
$1,770
Revenue Recovery — Past Months
(last 6 months only)
Month Revenue Recovered Initial Winbacks Past Cohort Repurchases Repurchase Share
March 2026 $1,770 $1,421 $349 20%
Total $1,770 $1,421 $349 20%
Revenue Recovery — All Time by Timeframe
Bucket Customers % Revenue Recovered AOV Avg Days Lost Repurchase Value %
60-90 days 16 36% $573 $35.81 75 $0 0.00%
91-120 days 9 20% $321 $35.68 103 $32 9.1%
121-180 days 8 18% $253 $31.61 147 $157 45%
181-365 days 8 18% $137 $17.15 262 $107 31%
365+ days 4 8.9% $136 $34.10 572 $53 15%
TOTAL 45 100% $1,421 $31.57 171 $349 100%
List Health & Subscriber Intelligence
Total Customers (All-Time)
22,889
Known customers with purchases
Total Reachable
16,080
70% reachable
Ghosts
6,809
No email or SMS on file
Email List
Total Email Opt-Ins (real customers)5,341 23%
New Opt-Ins This Month84
Opt-Outs This Month179
Net List Growth-95
SMS List
Total SMS Opt-Ins (real customers)14,056 61%
New Opt-Ins This Month364
Opt-Outs This Month120
Net SMS Growth+244
CBC - GREEN 72ND TACOMA ▾
Revenue
Store Revenue
$495,026
+5.3% MoM -8.7% YoY
Purchases
12,932
+6.9% MoM -6.0% YoY
Customers
4,926
+0.84% MoM -6.3% YoY
Known Customers
4,926
$495,026 · 12,932 orders
Anonymous Customers
0 (0.00%)
$0 · 0 orders
Anonymous Revenue Share
0.00%
Not reachable via campaigns
Store AOV
$38.28
Monthly Revenue Trend
Store Revenue
$0 $143,487 $286,974 $430,461 $573,947 Aug '24 Nov '24 Feb '25 May '25 Aug '25 Nov '25 Mar '26 $495,026
New Customer Intelligence
New Customers
442
+5.0% MoM
Revenue
$16,418
$37.14 AOV
Opted-In (Reachable)
362
82% capture rate
Unreachable
80
18% — no contact info
Opted-In (Email)
192
of 442 new customers
Critical Opt-In Rate (Email)
43%
First-time buyers with email
Opted-In (Text)
299
of 442 new customers
Critical Opt-In Rate (Text)
68%
First-time buyers with SMS
Churn Intelligence & Revenue Recovery
Total Lost Customers
—
Current-snapshot metric — n/a for past months
New Lost This Month
—
Current-snapshot metric — n/a for past months
Recovered This Month
50
0.69% recovery rate
of 7,228 opted-in lost
Recovery Revenue
$2,843
Campaign + repurchases
At-Risk Pipeline (45–60 Day Window)
At-Risk Customers
368
264 opted in
Saved by Campaign
19
Save Rate
6.7%
Lost Customer Pipeline
60–179 Days Lost
—
180–359 Days Lost
—
360+ Days Lost
—
Current-snapshot metric — n/a for past months
Abandoned Cart Recovery (Lifetime)
Carts Abandoned
1,815
Recovered
264
Revenue
$14,738
Win-Back Revenue Recovery
CAMPAIGN REV
$2,465
REPURCHASES
$377
TOTAL RECOVERED
$2,843
Recovery by Lapse Timeframe
TimeframeCustomersRevenueAOV% Rev
60-179 days37$1,814$49.0474%
180-359 days11$504$45.7720%
360+ days2$147$73.676.0%
Total50$2,465$49.31100%
All Time Revenue Recovered
$2,843
Revenue Recovery — Past Months
(last 6 months only)
Month Revenue Recovered Initial Winbacks Past Cohort Repurchases Repurchase Share
March 2026 $2,843 $2,465 $377 13%
Total $2,843 $2,465 $377 13%
Revenue Recovery — All Time by Timeframe
Bucket Customers % Revenue Recovered AOV Avg Days Lost Repurchase Value %
60-90 days 15 30% $664 $44.27 74 $154 41%
91-120 days 11 22% $744 $67.65 102 $169 45%
121-180 days 11 22% $406 $36.93 151 $55 15%
181-365 days 11 22% $504 $45.77 250 $0 0.00%
365+ days 2 4.0% $147 $73.66 503 $0 0.00%
TOTAL 50 100% $2,465 $49.31 153 $377 100%
List Health & Subscriber Intelligence
Total Customers (All-Time)
19,723
Known customers with purchases
Total Reachable
13,465
68% reachable
Ghosts
6,258
No email or SMS on file
Email List
Total Email Opt-Ins (real customers)6,683 34%
New Opt-Ins This Month81
Opt-Outs This Month182
Net List Growth-101
SMS List
Total SMS Opt-Ins (real customers)10,762 55%
New Opt-Ins This Month230
Opt-Outs This Month87
Net SMS Growth+143
CBC - BLACK TACOMA ▾
Revenue
Store Revenue
$934,919
+9.3% MoM -0.05% YoY
Purchases
30,299
+8.8% MoM +0.70% YoY
Customers
9,761
+4.4% MoM +2.4% YoY
Known Customers
9,761
$934,919 · 30,299 orders
Anonymous Customers
0 (0.00%)
$0 · 0 orders
Anonymous Revenue Share
0.00%
Not reachable via campaigns
Store AOV
$30.86
Monthly Revenue Trend
Store Revenue
$0 $241,267 $482,534 $723,801 $965,067 Aug '24 Nov '24 Feb '25 May '25 Aug '25 Nov '25 Mar '26 $934,919
New Customer Intelligence
New Customers
795
-0.25% MoM
Revenue
$23,513
$29.58 AOV
Opted-In (Reachable)
641
81% capture rate
Unreachable
154
19% — no contact info
Opted-In (Email)
300
of 795 new customers
Critical Opt-In Rate (Email)
38%
First-time buyers with email
Opted-In (Text)
559
of 795 new customers
Critical Opt-In Rate (Text)
70%
First-time buyers with SMS
Churn Intelligence & Revenue Recovery
Total Lost Customers
—
Current-snapshot metric — n/a for past months
New Lost This Month
—
Current-snapshot metric — n/a for past months
Recovered This Month
106
0.83% recovery rate
of 12,841 opted-in lost
Recovery Revenue
$4,160
Campaign + repurchases
At-Risk Pipeline (45–60 Day Window)
At-Risk Customers
705
508 opted in
Saved by Campaign
39
Save Rate
7.1%
Lost Customer Pipeline
60–179 Days Lost
—
180–359 Days Lost
—
360+ Days Lost
—
Current-snapshot metric — n/a for past months
Abandoned Cart Recovery (Lifetime)
Carts Abandoned
3,579
Recovered
524
Revenue
$24,583
Win-Back Revenue Recovery
CAMPAIGN REV
$3,773
REPURCHASES
$387
TOTAL RECOVERED
$4,160
Recovery by Lapse Timeframe
TimeframeCustomersRevenueAOV% Rev
60-179 days86$3,123$36.3183%
180-359 days17$533$31.3814%
360+ days3$117$39.003.1%
Total106$3,773$35.59100%
All Time Revenue Recovered
$4,160
Revenue Recovery — Past Months
(last 6 months only)
Month Revenue Recovered Initial Winbacks Past Cohort Repurchases Repurchase Share
March 2026 $4,160 $3,773 $387 9.3%
Total $4,160 $3,773 $387 9.3%
Revenue Recovery — All Time by Timeframe
Bucket Customers % Revenue Recovered AOV Avg Days Lost Repurchase Value %
60-90 days 32 30% $1,278 $39.93 74 $91 24%
91-120 days 32 30% $1,216 $38.01 105 $129 34%
121-180 days 22 21% $629 $28.58 141 $102 26%
181-365 days 17 16% $533 $31.38 248 $11 2.8%
365+ days 3 2.8% $117 $39.00 584 $53 14%
TOTAL 106 100% $3,773 $35.59 140 $387 100%
List Health & Subscriber Intelligence
Total Customers (All-Time)
37,699
Known customers with purchases
Total Reachable
25,781
68% reachable
Ghosts
11,918
No email or SMS on file
Email List
Total Email Opt-Ins (real customers)13,215 35%
New Opt-Ins This Month194
Opt-Outs This Month374
Net List Growth-180
SMS List
Total SMS Opt-Ins (real customers)20,268 54%
New Opt-Ins This Month551
Opt-Outs This Month185
Net SMS Growth+366
Last Updated July 18, 2026 at 12:39 AM · PufCreativ Loyalty Intelligence Platform