September 2026
Retention Intelligence
Report
Report
The Plant Yonkers
Wins
Engaged Customer AOV
$59.06
+3.9% vs store avg
Blast Campaign Revenue
$31,600
Total revenue from blast campaigns
Customers Kept Loyal
$28,912
from 269 customers kept loyal during September 2026
Furthest Customer Recovered
335 days
181-365 day lapse bucket · 59 customers recovered in September 2026
Revenue
Store Revenue
$199,926
-24% MoM-41% YoY
Purchases
3,518
-21% MoM-29% YoY
Customers
1,855
-15% MoM
-28% YoY
Campaign-Engaged $34,964 (17%)
Organic $164,961 (83%)
Campaign-Engaged basis: conversions AIQ attributes to a campaign after the contact opened or clicked it
AOV Comparison
STOREWIDE
$56.83
ENGAGED CUSTOMERS
$59.06
+3.9% vs store avg
Monthly Revenue Trend
Store Revenue
Campaign-Attributed Revenue
* Trend line: campaign-attributed revenue — every conversion AIQ credits to a campaign, on every month shown. AIQ credits a conversion to a campaign only after the contact opened or clicked it, so the Campaign-Engaged figure above is the same measurement for the report month.
New Customer Intelligence
New Customers
295
-32% MoM
Revenue
$16,720
$56.68 AOV
Opted-In (Reachable)
284
96% capture rate
Unreachable
11
3.7% — no contact info
Opted-In (Email)
283
of 295 new customers this month, opted in this month
Critical Opt-In Rate (Email) +0.10% MoM
96%
First-time buyers with email
Opted-In (Text)
86
of 295 new customers this month, opted in this month
Critical Opt-In Rate (Text) -8.7% MoM
29%
First-time buyers with SMS
Loyalty Ladder Movement
Customers who advanced a purchase tier this month through campaign engagement
1 → 2
purchases
21
customers
$1,556
2 → 3
purchases
19
customers
$1,376
3 → 4
purchases
16
customers
$1,372
4 → 5
purchases
8
customers
$708
Kept Loyal
6+ purchases
269
customers
$28,912
Total
333
customers
$33,923
List Health & Subscriber Intelligence
Total Customers (All-Time)
23,699
Known customers with purchases
Total Reachable
7,072
30% reachable
Ghosts
16,627
No email or SMS on file
Email List
Total Email Opt-Ins (real customers)6,015 25%
New Opt-Ins This Month369
Opt-Outs This Month151
Net List Growth+218
SMS List
Total SMS Opt-Ins (real customers)2,962 12%
New Opt-Ins This Month183
Opt-Outs This Month38
Net SMS Growth+145
Channel Mix
Spin Wheel Acquisition
Lifetime Stats
September 2026 Stats
First Purchase Conversions
All Time
September 2026
Campaigns
Campaign Performance — September 2026
| Strategy | Sends | Revenue | MoM | Conversions | AOV | Email Open | SMS Open | Conv Rate | Unsub Rate |
|---|---|---|---|---|---|---|---|---|---|
| Features Hook | 23,417 | $14,062 | +52% | 247 | $56.93 | 38% | 4.0% | 1.1% | 0.20% |
| Top Brands | 11,186 | $17,538 | +131% | 288 | $60.90 | 57% | 4.5% | 2.6% | 0.28% |
| Total | 34,603 | $31,600 | 535 | $59.07 | 44% | 4.2% | |||
Funnels — Automated & Recurring Campaigns (Lifetime Totals)
Lifetime totals could not be reconstructed as of 2026-09-30 — cumulative to the render date; no strict snapshot exists for them at all.
Lifetime performance of automated flows that sent in the reporting month — revenue and conversions are cumulative since each flow launched (not month-only), so this total is not additive with the monthly Campaigns total. These campaigns run continuously and target specific customer lifecycle stages.
| Funnel | Campaigns | Sends | Revenue | Conversions | AOV | Email Open * | SMS Open * | Conv Rate | Active Since |
|---|---|---|---|---|---|---|---|---|---|
| Welcome | 1 | 4,555 | $6,387 | 83 | $76.96 | 11% | 14% | 1.8% | Feb 2025 |
| After First Purchase | 2 | 5,041 | $4,415 | 53 | $83.30 | 13% | — | 1.1% | Jan 2025 |
| Abandoned Cart | 2 | 4,849 | $20,926 | 270 | $77.50 | 6.7% | — | 5.6% | Jan 2025 |
| Birthday | 1 | 4,220 | $9,614 | 141 | $68.18 | 10.0% | 7.8% | 3.3% | Feb 2025 |
| Total | 6 | 18,665 | $41,342 | 547 | $75.58 | 10% | 9.1% | ||
* Open rates are AIQ's opens ÷ sends per channel for each flow's campaigns.
Last Updated September 27, 2026 at 02:17 AM · PufCreativ Loyalty Intelligence Platform